SalesOS

Objection Playbook

Objection detection and response playbooks

List objections

GET
/v1/objection-playbook/objections

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Query Parameters

categoryRequiredstring
searchRequiredstring
curl -X GET "https://api.salesos.org/v1/objection-playbook/objections?category=%3Cstring%3E&search=%3Cstring%3E" \
  -H "Authorization: Bearer <token>"

Get objection

GET
/v1/objection-playbook/objections/{id}

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Path Parameters

idRequiredstring
curl -X GET "https://api.salesos.org/v1/objection-playbook/objections/<string>" \
  -H "Authorization: Bearer <token>"

Get detections

GET
/v1/objection-playbook/detections

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Query Parameters

opportunityIdRequiredstring
curl -X GET "https://api.salesos.org/v1/objection-playbook/detections?opportunityId=%3Cstring%3E" \
  -H "Authorization: Bearer <token>"

Get analytics

GET
/v1/objection-playbook/analytics

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

curl -X GET "https://api.salesos.org/v1/objection-playbook/analytics" \
  -H "Authorization: Bearer <token>"

Get top objections

GET
/v1/objection-playbook/objections/top

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Query Parameters

limitRequiredstring
curl -X GET "https://api.salesos.org/v1/objection-playbook/objections/top?limit=%3Cstring%3E" \
  -H "Authorization: Bearer <token>"

Get objection responses

GET
/v1/objection-playbook/objections/{id}/responses

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Path Parameters

idRequiredstring
curl -X GET "https://api.salesos.org/v1/objection-playbook/objections/<string>/responses" \
  -H "Authorization: Bearer <token>"

Add objection response

POST
/v1/objection-playbook/objections/{id}/responses

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired

Path Parameters

idRequiredstring

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/objections/<string>/responses" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{}'

Generate AI response suggestions for an objection

POST
/v1/objection-playbook/generate-response

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/generate-response" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{}'

Detect objections from a transcript or email body using AI

POST
/v1/objection-playbook/detect

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired
transcriptRequiredstring

Call transcript or email body to analyze

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/detect" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{
    "transcript": "string"
  }'

Get AI-powered response suggestions for a detected objection

POST
/v1/objection-playbook/suggest-response

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired
objectionIdRequiredstring

ID of the detected objection

dealContextobject

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/suggest-response" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{
    "objectionId": "string",
    "dealContext": {
      "stage": "string",
      "value": 0,
      "industry": "string",
      "competitors": [
        "string"
      ],
      "accountName": "string",
      "daysInStage": 0
    }
  }'

Record the outcome of a response to improve playbook learning

POST
/v1/objection-playbook/record-outcome

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired
objectionIdRequiredstring

ID of the objection

responseUsedRequiredstring

Text of the response that was used

dealProgressedRequiredboolean

Whether the deal moved forward after this response

categorystring

Optional: objection category

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/record-outcome" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{
    "objectionId": "string",
    "responseUsed": "string",
    "dealProgressed": true,
    "category": "string"
  }'

Analyze recent activities for a deal to auto-detect objections

POST
/v1/objection-playbook/analyze-deal/{dealId}

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Path Parameters

dealIdRequiredstring

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/analyze-deal/<string>" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>"

Process a call transcript for objection detection (real-time hook)

POST
/v1/objection-playbook/process-transcript

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired
activityIdRequiredstring

Activity ID the transcript belongs to

transcriptRequiredstring

Call transcript text

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/process-transcript" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{
    "activityId": "string",
    "transcript": "string"
  }'

Rate a generated response (feeds into learning)

POST
/v1/objection-playbook/responses/{responseId}/rate

Authorization

AuthorizationRequiredBearer <token>

Session token from the SalesOS web app.

In: header

X-API-Key<token>

API key from Settings → API Keys. Authorization: ApiKey <key> is also accepted. Each operation lists the scope it needs under x-api-key-scopes.

In: header

Request Body

application/jsonRequired

Path Parameters

responseIdRequiredstring

Header Parameters

Idempotency-Keystring

Unique key (a UUID is ideal) that makes this write safe to retry for 24 hours: a retry with the same body replays the original response (Idempotent-Replayed: true); the same key with a different body is a 409.

Maximum length: 255
curl -X POST "https://api.salesos.org/v1/objection-playbook/responses/<string>/rate" \
  -H "Idempotency-Key: <string>" \
  -H "Authorization: Bearer <token>" \
  -H "Content-Type: application/json" \
  -d '{}'

Coaching Goals

Coaching goal tracking

Gamification

Points, leaderboards, and challenges